Return & Refund Policy
1. Time Frame
- Strict 7-day return window from date of purchase
- 48 hours to report damaged/defective items upon delivery
- No exceptions beyond the 7-day window
- Return request must be initiated within 7 days
2. Condition Requirements
- Items MUST be in original, unworn condition
- All original tags must be attached and intact
- Original packaging must be undamaged and complete
- Anti-tarnish pouches must be sealed and unopened
- Proof of purchase (receipt/order number) required
- Items showing ANY signs of wear will be rejected
- Security seals must be intact
3. Non-Returnable Items
- Items worn or showing signs of use
- Damaged or altered jewelry
- Personalized/custom jewelry
- Items marked as "Final Sale"
- Special order pieces
- Pierced earrings (for hygiene reasons)
- Sale/clearance items
- Items without original packaging
- Items with broken security seals
Quality Check Process
1. Initial Inspection
- Photos required before return authorization
- Detailed examination upon receipt
- Security seal verification
- Metal testing if tampering suspected
- Stone security check
2. Common Rejection Reasons
- Signs of wearing/usage
- Scratches or damage
- Tarnishing or discoloration
- Missing parts or stones
- Broken or damaged clasps
- Chemical exposure signs
- Stretched or altered components
Refund Process
1. Accepted Returns
- Store credit only after 3 days of purchase
- Original payment method for returns within 3 days
- Shipping costs non-refundable
- Processing fee of 10% applies after 3 days
2. Timeline
- 2-3 business days for inspection
- Notification of return status within 24 hours of inspection
- Refund processing 3-5 business days if approved
- Store credit issued immediately if eligible
Exchange Policy
1. Exchange Options
- Size exchanges only within 7 days
- Must be unworn with tags attached
- Subject to availability
- Shipping fees apply
2. Process
- Contact customer service first
- Receive authorization number
- Return shipping at customer expense
- New size subject to availability
Warranty Claims
1. Manufacturing Defects
- Must be reported within 48 hours of delivery
- Photos required for verification
- Original packaging required
- Proof of purchase necessary
2. Coverage
- Manufacturing defects only
- Stone setting issues
- Clasp malfunctions
- Plating defects
Important Notes
1. Customer Responsibilities
- Inspect items upon delivery
- Report issues immediately
- Keep all packaging and tags
- Take photos before returning
- Obtain return authorization
- Use secure shipping method
2. Shipping Guidelines
- Returns must be securely packaged
- Tracking required on all returns
- Insurance recommended
- Customer responsible for return shipping
- Lost returns not our responsibility
Documentation Required
1. For All Returns
- Original receipt
- Return authorization number
- Completed return form
- Photos of item condition
- Reason for return
2. For Defective Items
- Clear photos of defect
- Original packaging
- Detailed description of issue
- Date defect was noticed
Exceptions
1. Defective Items
- Must be reported within 48 hours
- Photo evidence required
- Original packaging required
- No signs of wear or use
2. Wrong Items Shipped
- Report within 48 hours
- Photos of received item
- Original packaging intact
- No signs of use
Contact Information
For Return Inquiries:
- Email: returns@houseofjewels.com
- Phone: (XXX) XXX-XXXX
- Hours: Monday-Friday, 9 AM - 5 PM EST
- Response Time: Within 24 business hours
Final Notes
- All decisions on returns are final
- We reserve the right to reject any return
- Repeated return attempts of worn items will result in account suspension
- We maintain detailed photos of items before shipment
- Security tags and seals are tracked and verified
This policy is designed to protect both our customers and our inventory while ensuring all jewelry pieces maintain their quality and integrity. We reserve the right to modify these policies at any time without prior notice.